Terms and Conditions

Onyx Premier Properties
3080 North Lake Blvd. #201
Tahoe City, CA. 96145
(530) 302-3555Rental

Policies/Terms and Conditions

COVID-19 Information: Do to the current Covid situation, we want you to know that we take cleaning and disinfecting seriously, and our cleaners are trained and supplied with specialty cleaning supplies that are designed to disinfect all surfaces. Each home is thoroughly cleaned and made ready for all guest before their arrival. Although we are still stocking our homes with basics including paper towels and toilet paper, supplies are limited. During your stay in Lake Tahoe or Truckee, please plan on bringing your own groceries, and extra paper towels, toilet paper, etc. if you think you will need it. We have several grocery stores in the area, but bringing your groceries, extra paper towels, toilet paper, etc. will insure you have everything you need for a great getaway and will save you time and frustration in the grocery store, especially during high season.

AGE REQUIREMENT: Primary Guest who books and receives keys must be at least 21 years old. A valid ID is required for check-in. Please contact us directly with any questions on this policy.

PAYMENT AND DEPOSITS: Payments can be made by: Visa, MasterCard, Discover or American Express. All reservations require a 50% deposit/payment to be made at the time of booking and remaining payment to be paid 14 days prior to scheduled arrival date. If booked within 14 days of arrival, the full amount is due.

RESERVATION PRICES DO NOT INCLUDE: Remember that expenses and items not mentioned including but not limited to: transportation, tips for personal services, meals, insurance, telephone calls, and other items of a personal nature are not included.

CANCELLATION POLICY: **Please note that during COVID-19, we will be as flexible as possible with regards to cancellations and date changes. Please reach out with any questions.
Reservations cancelled 30 days or more prior to arrival date are refundable with a $75.00 cancellation fee.
Reservations cancelled 14 – 29 days prior to arrival date are 50% refundable.
**The purchase of Rental Guardian Travel Insurance is advised by Onyx Premier Properties (See ‘TRAVEL PROTECTION’ below).

TRAVEL PROTECTION: Travel Insurance has been made available as an option with your reservation. Travel Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. If not purchased, you acknowledge you have read and understand our cancellation policy and choose not to purchase Travel Insurance on behalf of all occupants.

RESPONSIBILITY: Tenant hereby assumes all risk of damage to any and all personal property of Landlord and Tenant, including household furniture and goods during such use and occupancy. Tenant hereby assumes any and all risks associated with the foregoing and agrees to hold Landlord harmless from and indemnify Landlord against the same. PERSON(S) RESPONSIBLE FOR BOOKING STAY AND ACCEPTING PROPERTY KEYS MUST BE AT LEAST 21 YEARS OF AGE AND WILL BE REQUIRED TO SHOW A VALID ID AT TIME OF CHECK-IN.

Guests must sign a Rental Agreement and provide ID accepting the following City Codes:
1. Tenant/guest is prohibited from subletting the property rental. Only property owner or agents with valid property rental permit and TOT certificate are allowed to advertise or rent a property.
2. Number of guests must not ever exceed the allowed amount for the property.
3. Number of cars must not ever exceed the allowed amount for the property.
4. No smoking or vaping of any legal or illegal drugs of any kind, are not allowed inside of the property.
5. No downloading/streaming (ie:BitTorrent) of any copy write material.
6. Neighborhood quiet hours are from 9 PM to 8 AM. During this time No load noises, No amplified music, No media outside allowed on property at any time. If in violation, guest will be warned (Article 9.36) and if continues guest will be asked to vacate property with no refund.
7. No parties or events outside or inside of property at any time.
8. No spa/hot tube use (IF AVAILABLE) between 9 PM AND 8 AM
9. No incidental camping, no over night camping, sleeping in tent or on decks attached to the property unit, no sleeping in travel trailers or recreational vehicles parked on the property.
10. Guest shall not bring personal grills and barbeques to the property.
11. On Red Flag Days (National Weather Service Red Flag Warning) for geographical area where the property rental is located, all sources of outdoor flame, including gas/propane and pellet barbeques are prohibited.
12.No person(s) or guest shall use, discharge, or possess any fireworks on the property, as defined in Section 12505 or 12529 of the State Health and Safety Code.
It is agreed that the premises shall be used only for residential purposes and for no other purpose whatsoever. Tenant in his possession, use and occupancy of the Premises agrees to observe and comply with all restrictions, laws and ordinances affecting the premises or occupancy thereof. Tenant further agrees that no use shall be made of the premises or acts done which will increase the existing rate of insurance upon the Premises or will cause a cancellation of any insurance policy covering the Premises.

Please Note: SMOKING OR VAPING IS NOT PERMITTED IN ANY RESIDENCE. A $500.00 fee may be charged for ionization, if smoking or vaping in the property is detected.

OCCUPANCY and PARKING: By state law, the number of guests may not exceed what is posted for each home. Maximum occupancy includes children over 12 years old.

Parking is restricted to the number of vehicles legally allowed at each property and vehicles must be parked in driveway or garage (if available). No street parking is allowed. You will be towed or fined.

PET POLICY: Pet friendly properties are allowed to have up to two dogs on the premises, unless otherwise specified. There is a non-refundable fee of $25 per pet that will be added to your reservation. If you are bringing pets, be sure to select ‘yes’ and ‘1’ or ‘2’ in the Pet Fee section of the Reservation Options when completing your booking. Please contact us with any questions regarding your pets. Properties which are NOT pet friendly have been deemed so at the property owner’s discretion due to damage or allergy concerns. Guests who bring pets to a property that is NOT pet friendly will be charged a $500 fee to cover carpet and upholstery cleaning.

Please note that we do have Coyotes, Bears, Mountain Lions, Bobcats, and other wildlife in this area. Watch your pets carefully! Pets are your responsibility and should be in a crate while left alone at the property. Pets should be always secured within the boundaries of the property and if property is not fenced, pets must be kept on a leash and always accompanied by the owner while outside. You are responsible for cleaning up after your pet – inside and out. Thank you!

INTERNET/WIFI POLICY: If Internet/WiFi is provided at the property, guest must not, UNDER ANY CIRCUMSTANCES use the provided internet to download or stream any copywritten material (ie:BitTorrent, etc.). Our ISP does track illegal activity and guest will be charged $500 for each copyright infringement instance logged during their stay.

CHECK-IN AND CHECK-OUT TIMES: Normal check-in time is 4 PM and check-out is 11 AM. *Check-out for larger homes may be 10 AM if deemed necessary by Onyx Premier Properties.

ARRIVAL/PROPERTY CHECK: Walkthrough: You, the tenant, are responsible for any unreported damage to the property. Please walk through the home when you arrive. If you notice any noticeable damage or if something is not working, please notify our Property Manager immediately so that we can correct any issues (if possible) and so that you are not held responsible for it. If anything does get damaged during your stay, please report it immediately.

Wildlife: Remember that Lake Tahoe and Truckee is a mountain/forest community and animals, rodents, and insects are a part of that. Your rental property is inspected before your arrival; however, we cannot guarantee that the property will be free of pests. Cobwebs can materialize in a few hours and are a constant issue in the woods, and insects (dead or alive) can show up quickly in an empty home. We cannot offer credits for these situations but contact us with any issues and we will send someone over right away.

Snow Removal: While we do our best to have the driveway cleared of snow (in winter) for your check-in, delays can happen if snow occurs just prior to/during your arrival or if city plows leave a berm (snowbank) blocking the driveway. We clear snow from driveways and paths to entry after 6 inches of snow accumulates. Each home is supplied with at least 1 shovel. You will be responsible for keeping areas cleared of snow during your stay. Please contact us if assistance is required. No credits can be issued due to inconvenience with snow removal.

SUPPLIES: Each of our homes are supplied with clean linens on the beds, pillows, bath towels for the number of guests, toilet paper, paper towels, trash bags, dish (and dishwasher) soap, sponge, and hotel-style shampoos, soaps, and lotions. Kitchens will have a coffee maker, toaster or toaster oven, dishes, utensils, glassware, cookware, and other kitchen basics. Other supplies will vary by property. If your home has a spa, you may want to bring beach towels for your guests. Firewood is available for use at a few homes (see home description/amenities list), but generally you will need to provide your own. Please contact us with any questions.

Features: We do our absolute best to make sure that all home amenities (spa, game table, BBQs, TVs, internet, cable, etc) are ready and working upon your arrival. If something stops working during your stay, notify us and we will do everything possible to get it working right away. No amenity is guaranteed, and we cannot issue refunds or cancel due to an unusable amenity. Please note that it may take some time for the refrigerator to cool after you add items because it was empty prior to your arrival. If your property has a propane BBQ and you run out of propane, please contact us and we will bring over a full tank.

CHECK-OUT/DEPARTURE: Please do the following before you leave. Check-out time is by 11 AM, unless you have made prior arrangements with us for late departure.

1. Wash all dishes and put them away or run the dish washer, straighten house and check for forgotten items.
2. Turn the THERMOSTAT to 58 degrees, if applicable. Please do not turn the heat any lower than this.
3. Clean up after your pets – inside and out. (Pet friendly properties)
4. TAKE ALL TRASH (Including cans and cigarette butts from outside) to the designated trash/bear bin located outside of the property. *We will charge you $25 per bag of trash left in the property.
5. Turn off all lights, close and lock all windows and doors.
6. Call the property manager before leaving at (530) 302-3555 or Email: cs-agent @onyxpremierproperties.com

You may be charged an additional hourly surcharge of $60 if the above procedures are not followed and additional time is required by the staff to make the home ready for the next guest.

ITEMS LEFT BEHIND: If you find that you have left an item behind, we will gladly ship it back to you. Contact us as soon as possible, so that we can find the item before the next guest arrives. We will charge you a $25 handling fee plus the cost of shipping and any desired insurance.